Discovery and Drafting Were Eating the Clock
As the firm’s caseload grew, so did the volume of litigation drafting. Interrogatories required exhaustive lists of every treatment date, provider name, address, phone number, and billing amount. Mediation briefs needed timelines and cost totals pulled from records. Deposition prep demanded fast access to specific treatment details buried across hundreds of pages.
“We’re managing a lot of cases. If our workflow isn’t tight, things slip and the client experience suffers.”
The problem wasn’t commitment or capability, it was time. Paralegals were spending hours combing through records to compile the data attorneys needed for interrogatory responses, mediation briefs, and deposition outlines.
